Aero Assurance - T&C's

AERO ASSURANCE
LIMITED DEFECT LOSS PROTECTION AGREEMENT

Effective Date: 12 February 2026

This Aero Assurance Limited Defect Loss Protection Agreement (“Agreement”) is entered into by and between Aero Products LLC (“Company”) and the original purchaser (“Customer”) of an eligible Aero strap product (“Covered Product”). This Agreement establishes the terms under which the Company may provide replacement benefits when an AirPods unit is lost solely due to a verified defect in a Covered Product.

By purchasing or using a Covered Product, the Customer agrees to be bound by this Agreement.

1. NATURE OF AERO ASSURANCE

1.1 Aero Assurance is a limited product protection program intended to address losses caused exclusively by manufacturing or material defects in a Covered Product.

1.2 Aero Assurance is not an insurance policy, does not insure against general loss or theft, and does not provide coverage for risks unrelated to product defect.

2. SCOPE OF COVERAGE

2.1 Coverage applies only when:

a. The Covered Product experiences a structural or material defect; and
b. The defect directly and solely causes the unintended detachment and unrecoverable loss of an AirPods unit while the Covered Product is being used as intended.

2.2 Coverage is limited to one approved claim per Covered Product.

3. ELIGIBILITY REQUIREMENTS

To qualify for replacement benefits, the Customer must:

a. Be the original purchaser of the Covered Product;
b. Provide valid proof of purchase for the AeroStrap and for the Compatible earphones;
c. Submit a claim within fourteen (14) calendar days of the incident; and
e. Fully cooperate with the Company’s verification and inspection procedures.

Failure to satisfy these requirements may result in claim denial.

4. EXCLUSIONS

Coverage does not apply to losses resulting from:

a. Theft, disappearance, or misplacement;
b. Use inconsistent with intended product function;
c. Misuse, abuse, modification, or improper installation;
d. Normal wear and tear;
e. Cosmetic damage;
f. Negligence or intentional acts;
g. Incidents where the Covered Product was not being used as intended; or
h. Claims lacking sufficient evidence of defect-related failure.

The Company retains sole discretion in determining the applicability of exclusions.

5. CLAIM SUBMISSION REQUIREMENTS

5.1 To submit a claim, the Customer must provide:

a. Proof of purchase for the Covered Product;
b. A written description detailing the date, location, and circumstances of the failure;
c. Clear photographic or video evidence showing the defective component; and
d. Return of the Covered Product upon request.

5.2 The Company may request additional information reasonably necessary to evaluate a claim.

5.3 Incomplete, inaccurate, or misleading submissions may result in claim denial.

6. VERIFICATION AND APPROVAL

6.1 All claims are subject to inspection and verification by the Company.

6.2 A claim will be approved only if the Company reasonably determines that a manufacturing or material defect directly caused the loss.

6.3 All determinations made by the Company are final.

7. REPLACEMENT BENEFIT

Upon approval of a valid claim, the Company will provide:

a. One replacement AeroStrap; and
b. Replacement AirPods of comparable model or value, as determined by the Company.

No cash reimbursement or alternative compensation will be provided.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

a. The Company’s obligation is strictly limited to the replacement benefits described in this Agreement;
b. The Company shall not be liable for incidental, indirect, special, or consequential damages arising from product use or loss.

9. FRAUD AND MISREPRESENTATION

Any false statements, altered documentation, or attempts to misuse Aero Assurance will result in claim denial and disqualification from future participation. The Company reserves the right to pursue remedies available under applicable law.

10. MODIFICATION OR TERMINATION

The Company reserves the right to modify, suspend, or terminate Aero Assurance at any time. Changes apply prospectively and do not affect claims approved prior to modification.

11. GOVERNING LAW

This Agreement shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Aero Products LLC operates, without regard to conflict-of-law principles.

12. ACCEPTANCE OF TERMS

Purchase or use of a Covered Product constitutes acceptance of this Agreement in its entirety.

 

With questions regarding Aero Assurance, contact info@skiaero.com.